Help & Support π¬
Questions about a charge, your membership, downloads or your account? Real people are here to help.
Billing & membership
See your plan, update your card, get receipts, switch plans or cancel.
Download again
Every sheet you bought or got free lives in My account. Download it again anytime.
Go to My accountCan't log in?
Forgot your password? We'll email you a code so you can make a new one.
Reset my passwordRefunds
File won't open, or charged by mistake? Tell us within 14 days and we'll make it right.
Ask for a refundπ³ Billing team
For a charge, refund or membership change, pick a billing topic in the form. It goes straight to our billing team, and you can follow the conversation right here.
Payments are handled securely by Stripe. We never see your full card number, and we'll never ask for it.
π’ Mailing address
TruCore Global LLC (PencilPop Kids)
1126 E 17th St, Ste Q
Santa Ana, CA 92701
Common questions
How do I cancel my VIP membership?
Log in, go to My account and tap Manage membership. You can cancel there anytime. You keep VIP until the end of the time you already paid for, and you won't be charged again.
When will I be charged?
Monthly VIP renews every month, and yearly VIP renews once a year, on the day you joined. You can see your next renewal date in My account.
I paid, but my sheets are still locked.
Make sure you're logged in with the same email you used to pay. Still locked? Send us a message above with the date and amount, and we'll fix it fast.
Where are the worksheets I bought?
Log in (or create your free account) with the email you paid with and open My account. Everything you bought is in My collection, yours to keep. If you paid with a different email, use the "Get my worksheets" button in your purchase email, or send us a message and we'll move them for you.
How do refunds work?
Worksheets are instant downloads, so sales are usually final. But if a file won't open, something's wrong with your order, or you were charged by mistake, tell us within 14 days and we'll fix it or refund you. See our Terms of Use.
Can I switch from monthly to yearly?
Yes, no need to cancel! Go to My account and tap "Switch to yearly". You'll see the exact price before you confirm, and you get credit for the rest of your month. Yearly members can switch back to monthly the same way.
Can I change the email on my account?
Yes. Send us a message from the email you have now and tell us the new one. We'll move your sheets and membership over.